Kundenchaos comes in many forms — we solve three of them systematically.
Customer Inquiry, Content & Social, Sales Automation: AI automation systems for DACH SMEs, implemented in 3–8 weeks.
OptimusFlow Consulting implements AI automation systems for small and medium-sized businesses in Vienna and the DACH region. The service portfolio covers three implementation areas: Kundenanfragen-Automatisierung (classifying and routing incoming inquiries), Content- & Social-Automatisierung (brand-voice agents for marketing teams), and Vertriebsautomatisierung (fully automated quote-to-invoice processes). Rounded out by two strategic entry formats — Strategic Roadmap (€2,000, 2 weeks) and Executive Workshop (€5,000/day) — for companies that need clarity before committing to an investment.
No obligation
What we implement
Kundenanfragen-Automatisierung
Price by scope
from €8,000
When emails, forms, and messages have to be manually sorted every day, the cost goes well beyond time.
- Classification + routing into Outlook, CRM, or existing workflows
- Multilingual, GDPR-compliant, EU-hosted
- Dashboard for accuracy, volume, and escalations
Community management automation
Price by scope
from €8,000
When more comments arrive on your channels than anyone can read, and you as the page operator are still answerable for every one of them.
- 24/7 monitoring of comments and messages via the Meta API
- Classification: purchase intent, complaint, legally relevant. Instant escalation with log
- Reply drafts in your voice, approved by your team
Vertriebsautomatisierung
Price by scope
from €15,000
When quotes are still assembled manually from scattered documents.
- End-to-end: Lead → Quote → Order → Invoice → Reminder
- Central product database instead of 50 scattered documents
- 4 weeks of hypercare after go-live
Want posts produced instead of just monitored? Content & Social Automation.
When you need clarity first
Before committing to an implementation, we analyze your processes, calculate ROI figures per use case, and deliver a prioritized plan. Both formats run within 1–2 weeks.
Strategic Roadmap
We show you which automations save up to 10 hours per week per employee — with ROI figures per automation. Delivered in 2 weeks.
- Full process analysis of your 5 biggest time drains
- Prioritized automation map with ROI projections
- €1,500 credited toward a subsequent implementation (within 60 days)
Executive Workshop
Your leadership team leaves the workshop with 5 prioritized use cases ready to start immediately.
- Full-day workshop on-site or remote
- Use-case development with your leadership team
- Executive summary for the board / management
Both formats run within 1–2 weeks. Full overview: All prices at a glance →
When OptimusFlow Consulting is not the right fit
OptimusFlow Consulting is not a scalable software agency and not an enterprise IT provider. If you need a system with 50+ users, a 3-year SLA, and a corporate compliance process, you will be better served by specialized enterprise IT firms — we say so openly in the discovery call. If you are based in Austria, Germany, or Switzerland, have a concrete operational problem, and want a running system within 3–8 weeks — then OptimusFlow Consulting is a match.
If it's not a fit, we say so honestly. That's stated on every service page.
Practice over pitch — we use what we build
OptimusFlow Consulting is an AI automation consultancy that runs the same systems we build for clients. Incoming inquiries are pre-classified, quote processes, reporting, and social monitoring run automatically. What makes sense, we automate — the rest we handle with process. Manual steps stay where judgment beats automation.
Automation Marketplace: live from our own stack →What a running system actually means
8h → <1h
Vienna law firm — inbox management per week
500+ emails/week · ~97% classification accuracy
< 5 Min.
EECS Green — stand visualization by AI agent
Planned only from real warehouse parts · final sign-off by a human
60.000+
Vienna luxury jeweller: followers, 3 channels, 24/7 monitoring
Community management · purchase-intent classification
These numbers don't come from better tools — they come from systems built precisely for the process. Three projects, three different industries, three different entry points into the same approach: Invisible Architecture.
All case studies with numbers →Common questions about our services
What AI services does OptimusFlow Consulting offer?
Three implementation areas and two strategic entry formats. Customer Inquiry Automation classifies and routes incoming inquiries automatically. Community management automation reads comments and messages and escalates what your team needs to see; content production is a separate system. Sales Automation handles the complete sales process from lead to payment reminder. Rounded out by Strategic Roadmap (€2,000, 2 weeks) and Executive Workshop (€5,000/day). Full pricing overview: All prices at a glance →
How long does a typical AI implementation take?
Customer Inquiry Automation: 4–6 weeks. Content & Social: 3–4 weeks. Sales Automation: 6–8 weeks (most complex system, includes CRM/ERP integration). Strategic formats (Roadmap + Workshop) run within 1–2 weeks. After go-live there are 4 weeks of hypercare. Project start is typically within 2 weeks of the discovery call.
Who is this not for?
If you need an enterprise system with 50+ concurrent users, a 3-year SLA, ISO-27001 audit requirements, and an internal IT governance process — you will be better served by specialized enterprise IT providers. OptimusFlow Consulting works with SMEs that need to resolve operational bottlenecks quickly and without large-project overhead.
What does AI automation cost at OptimusFlow Consulting?
All prices are public. Strategic Roadmap €2,000 (credit-back €1,500 on implementation within ≤60 days). Executive Workshop €5,000/day. The three implementation areas are scoped individually — no flat rate without a process analysis. The Roadmap gives you the numbers per use case before you decide. All prices at a glance →
What is the difference between consulting and implementation?
Consulting formats (Roadmap, Workshop) deliver analysis, prioritization, and the basis for decisions — you leave knowing exactly which automation delivers the biggest lever and what it costs. Implementation engagements build the running system: from concept through go-live, including 4 weeks of hypercare. Both formats can be booked independently.
Are existing tools replaced or integrated?
Integration — not replacement. All systems are embedded into existing tools: Outlook, Gmail, CRM, Teams, Slack, Instagram, Xentral, Shopify. That is the Invisible Architecture approach: you keep working in the tools you know, the AI operates in the background. No forced software migration, no vendor lock-in.