Every comment read. Every sensitive one reported. Before it costs you money.
As the operator of your company page you are liable for unlawful third-party comments once you know about them. The Austrian Supreme Court (OGH) has already deemed three days over a weekend too slow. The Social Media Agent reads along around the clock, classifies every comment and message, reports complaints and sensitive posts to your team immediately and moves purchase intent to the front. Replies are still approved by a person.
30 min · concrete assessment · no obligation
Hundreds of comments per week. Who reads them when nobody has time?
Your page is like a medium of its own. You are responsible for what is on it, even if someone else wrote it. As soon as you know about an unlawful comment you have to act. And you only know if someone is reading along.
At the same time those comments carry your revenue: the question about the price, the request for an appointment, the complaint that becomes a one-star review tomorrow. Both get lost when customer chaos runs the day.
Why it has not worked so far
The Friday evening comment stays up until Monday.
Nobody is responsible, nobody checks at the weekend. Three days is too long according to the OGH.
Purchase intent gets lost between emojis.
With hundreds of interactions per week the team misses the one question that would have led to a sale.
Agencies post. They do not moderate.
Content providers deliver posts. What happens underneath stays with you.
Read along, classify, escalate. You approve.
The agent connects to your channels via the official API and handles every interaction in four steps.
Connection
Instagram and Facebook via the Meta API, LinkedIn company page on request. No passwords, no browser bots.
Your effort: once, 1 hour
Classification
Every comment and message is categorized: purchase intent, support question, complaint, legally relevant, spam.
Your effort: 0 minutes
Escalation
Sensitive content goes straight to a named person, with timestamp, screenshot and recommended action. The timestamp documents when action was taken.
Your effort: minutes per case
Reply and approval
For purchase intent and support questions a reply draft in your voice is ready. A person approves. Once a week you get the report.
Your effort: 5 to 10 minutes a day
Six features. One job: miss nothing.
Not a posting tool. A reader that knows what matters.
24/7 monitoring
Comments, direct messages and story replies on all connected channels.
Classification
Purchase intent, complaint, support, legally relevant, spam. With a reason per case.
Instant escalation
Sensitive posts reach the responsible person within minutes, with a removal recommendation.
Action log
When reported, when decided, when removed. Documented in case you ever need it.
Reply drafts
In your voice, for approval. Nothing goes out without a person.
Weekly report
What came in, what was escalated, which purchase intent turned into appointments.
Want posts produced as well? That is the Content & Social Automation, a separate system.
Viennese luxury jeweller — 60,000 followers; no post goes unnoticed.
A documented result—not a sample calculation, but a working system.
A Viennese luxury jeweller with a long-established presence and over 60,000 Instagram followers across three channels (Facebook, Instagram, YouTube). Amid thousands of comments and DMs each week, purchase intentions and complaints regularly got lost in the shuffle—no team can monitor everything 24/7. OptimusFlow Consulting built a Meta-approved AI agent that monitors all three channels, classifies interactions, and notifies the team only when action is required.
3 channels
Facebook + Instagram + YouTube
60.000+
Instagram Followers
24/7
Monitoring & Classification
“With 60,000 followers and hundreds of comments a week, it was impossible not to miss out on potential customers. We needed a system that could monitor the feed for us—without losing our personal touch.”— the Managing Director, Viennese luxury jeweller (Vienna)
When is the Social Media Agent not the right fit?
You mainly want posts produced.
Then you need the Content & Social Automation. The agent here reads along, it does not write posts.
Your page gets a dozen comments a month.
A person handles that in ten minutes a week. The system pays off from a few hundred interactions a month upward.
You want the AI to reply without approval.
We do not do that. Replies in your company's name are approved by a person.
If none of the three applies, let's talk.
What does the Social Media Agent cost?
Fixed price by scope, depending on channels and volume. The numbers from the luxury jeweller case show what 60,000 followers require.
Social Media Agent, implementation
from €8,000
- Connection of Instagram and Facebook, LinkedIn optional
- Classification model calibrated to your categories
- Escalation chain with named people and deputies
- Action log and weekly report
- Reply drafts in your voice
- Onboarding for your team
- 4 weeks hypercare after go-live
Kickoff to go-live: 3 to 4 weeks
Strategic Roadmap
A one-of-a-kind project
We analyze how an agent works in your specific setup—with concrete use cases and an ROI estimate. Not a generic report, but an actionable plan.
- Comprehensive process analysis
- Prioritized Implementation Plan
- Use Case Profiles with ROI Estimates
- 90-minute strategy session
Book an implementation within 60 days — €1,500 will be credited toward your project.
Complete overview of services, including all service offerings: View services →
Reply within 48 hours, personally from Till.
Frequently asked questions about the Social Media Agent
Is my company really liable for comments by strangers?
Yes, as soon as you know about them. Whoever runs a Facebook or Instagram page then has to remove unlawful comments promptly. The Austrian Supreme Court (OGH) judged three days over a weekend as too late. In 2026 a Vienna editor-in-chief was ordered by a court to delete third-party comments on his own Facebook page and to publish the decision there himself. That is exactly why someone has to read along. This is not legal advice, it is the reason for this system.
Does the agent delete content itself?
No. It reports, documents and recommends. Deleting, hiding or replying is decided by a person on your side. That keeps responsibility where it legally sits anyway.
Which channels are supported?
Instagram and Facebook via the official Meta API, LinkedIn company pages on request. The luxury jeweller case runs on three channels.
How fast is it live?
Kickoff to go-live 3 to 4 weeks. The first week goes into the categories and the escalation chain, then the agent runs in shadow mode before it goes live.
On your page your word counts.
Also for what others write.
30 minutes, a concrete assessment of whether the agent pays off for your volume.
Request a free discovery callReply within 48 hours, personally from Till.